Last updated: February 2026

Information We Collect

Black Swan Executive Chauffeurs collects certain personal information when you use our services or interact with our website. This may include:

Personal Information: Name, phone number, email address, and billing address provided during the booking process.
Payment Information: Credit card details and billing information processed securely through our payment partners.
Ride History: Records of your past bookings, including pickup and drop-off locations, dates, and times.
Communication Records: Emails, phone call logs, and messages exchanged with our team.
Usage Data: IP addresses, browser type, pages visited, time spent on our website, and other analytics data collected automatically.

How We Use Your Information

We use the information we collect for the following purposes:

Fulfilling Reservations: Processing and managing your bookings, dispatching chauffeurs, and providing real-time ride updates.
Communication: Contacting you regarding reservation confirmations, changes, and customer service inquiries.
Service Improvement: Analyzing usage patterns to enhance the quality of our services and customer experience.
Legal Compliance: Meeting applicable legal and regulatory requirements.

SMS Consent & Phone Number Protection

Your SMS consent and phone number will never be shared or sold to any third parties or affiliates for marketing purposes. We may use your phone number solely for service-related communications such as booking confirmations, pickup notifications, and customer support.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Partners: With trusted partners who assist in fulfilling your reservations (e.g., payment processors, dispatch systems) and who are bound by confidentiality agreements.
Legal Requirements: When required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted through our website.
Secure storage of payment information through PCI-compliant payment processors.
Restricted access to personal data, limited to authorized personnel only.
Regular security audits and updates to our systems and practices.

Your Rights

You have the right to:

Access, correct, or request deletion of your personal information.
Opt out of promotional and marketing communications at any time.
Request restrictions on how your data is processed.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact for Privacy Concerns

If you have any questions or concerns about our privacy practices, please contact us at info@blackswanlimos.com or call (877) 442-4441.