Policy - BLACK SWAN

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Policy

WORKPLACE ZERO TOLERANCE POLICY

Black Swan Executive Chauffeurs, Inc. intends to help provide a safe and drug-free work environment for our clients and our employees. With this goal in mind and because of the serious drug abuse problem in today’s workplace, we are establishing the following policy for existing and future employees of Black Swan Executive Chauffeurs, Inc. Black Swan Executive Chauffeurs explicitly prohibits:

POLICY & GUIDELINES

Welcome to Black Swan. Black Swan is a transportation platform that works with preferred providers on providing ground transportation. Black Swan’s Services allow users to determine the availability of travel-related goods, and to make legitimate requests, reservations, and payments, and to otherwise transact with third party transportation providers.

GUIDELINES

Our guidelines were developed to help make every experience feel safe, respectful, and positive. They apply to everyone who uses any of our apps, including drivers. Thank you for joining us to support and safeguard a welcoming environment.
The guidelines below help explain some of the specific kinds of behavior that may cause you to lose access to Black Swan. There will always be unforeseen events that may ultimately lead to you losing access to the Black Swan apps—and we’ll update these guidelines regularly—but the following guidelines are sufficient cause for Black Swan to take action. Please take a moment to read them.

TREAT EVERYONE WITH RESPECT

Treat your fellow users as you would like to be treated yourself: with respect. The actions you take while using Black Swan can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently towards other people when using Black Swan —just as you would in any public place.

THREATENING AND RUDE BEHAVIOR

Aggressive, confrontational, and harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful, threatening, or inappropriate. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

UNWANTED CONTACT

Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after a trip or delivery has been completed is not allowed.

FOLLOW THE LAW

We have standards based on applicable laws and regulations that everyone must follow. For example, using Black Swan to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.

CAR SEATS

Drivers and riders should comply with applicable laws when traveling with infants and small children. When riding with small children, it’s the rider’s responsibility to provide a car seat. Children age 12 and under should travel in the back sea

WHEELCHAIR ACCESSIBILITY

Wheelchair accessibility is available upon advanced notice

FOLLOW ALL LAWS

Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and the rules of the road—including speed and traffic laws, at all times when using Black Swan.
To maintain uninterrupted access to Black Swan, all relevant licensing and permitting requirements for drivers must be kept up to date. For example, all drivers and operators using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration. For riders, let your driver handle the driving. For example, don’t touch the steering wheel, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. Don’t ask a driver to speed or to make illegal stops, drop offs, or maneuvers.

Excess Cleaning & Damage

If, during or after the transportation service, the company is required to spend an extended amount of time and material to clean the vehicle due to acts of the client or any of their guests (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), Dauntless Transportation Group, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by the actions of the client or any passenger or pet will be charged in full to the client. The minimum clean up fee is $250 and will be charged to the client’s credit card immediately

Smoking Strictly Prohibited

As regulated by state law, our employees have the right to work in a smoke-free environment. Thus, there will be absolutely no smoking or usage of any tobacco or e-cigarettes products allowed in any of our vehicles. Any violations will result in immediate ejection from our vehicle with no refund of payment.

REFUND POLICY

If you would like to request a price adjustment or refund or otherwise have a complaint about your ride, please submit your request or complaint to info@blackswanlimos.com within thirty (30) days of the ride in question. The decision to review any submission made after 30 days will be in Black Swan’s sole discretion.
For any request or complaint, Black Swan will address it in the manner that Black Swan, in its sole discretion, deems appropriate, which may include, but is not limited to taking no action, issuing credits to your Black Swan account in the form of Black Swan credit or refunding the method of payment associated with your account. The selected gratuity amount is completely discretional to the client and can be increased, decreased or removed completely. Additionally, there may be an additional processing fee at Black Swan’s discretion that will account for reserving the vehicles, time spent on the logistics, and the opportunity cost of having to reject deals in the same timeframe by holding vehicles. Any additional moneys given to the chauffeurs will be considered an additional gratuity and no credit or refund will be given.

OVERAGES & WAIT TIME FEES

Prices quoted include only the trip type booked, which hourly reservations as well as one-way and round-trip transfers. Prices do not include additional charges for changes in the scope of Services that result in additional mileage, reservation hours, or wait times. If ride is extended past the agreed upon end-time, customer will pay the hourly prorated amount. Black Swan provides a complementary wait time of 15 minutes after your trip time has started. A per-minute wait time fee will begin after your driver arrives at your location and the agreed upon pick-up time has passed. Customer authorizes Black Swan to bill any of these above referenced to the credit card on file and customer agrees to pay all such charges. We will notify you in writing or via phone of any such additional charges as soon as practicable. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to Black Swan and/or Black Swan Payments by you. Such communication may be made by Black Swan or by anyone on their behalf, including but not limited to a third-party collection agent.

CHANGES AND UPDATES

Black Swan may occasionally update this Policy, and when Black Swan materially updates this Policy, Black Swan will also revise the “Effective Date” on this page.

CONTACTING BLACK SWAN

For any questions or comments about Black Swan, please email Black Swan at info@blackswanlimos.com or contact Black Swan at the mailing address below. Black Swan Inc.

CITY OF DALLAS – THE DEPARTMENT OF AVIATION TRANSPORTATION REGULATION DIVISION 3448 WEST MOCKINGBIRD LN DALLAS, TX 75235

FOR COMPLAINTS CALL: 311

Black Swan Executive Chauffeurs, Inc